Refund policy
Last updated
Every plan starts with a 7-day free trial without a card, so you can see Botlum work on your own brand before paying.
Your first payment
If Botlum is not for you, ask for a refund within 14 days of your first payment and we refund it in full. Write to go@botlum.com from the address on your account and name the organization.
Renewals and cancelling
Renewals are not refunded. You can cancel at any time in the app; the plan stays active until the end of the period you paid for, and nothing is charged after it. Your projects and history stay; prompts pause.
How refunds are paid
Our orders are processed by Paddle.com, our online reseller and Merchant of Record, which handles refunds to the original payment method. A refund usually reaches you within 5–10 business days, depending on your bank. Paddle’s buyer terms also apply to your purchase.
Exceptions
We may refuse a refund when an account was used to get around the trial, or when a refund was already given for the same organization.